Privacy Policy
**ALL R CALLED**
**Website and Mobile App**
**Version 2.0**
**Effective date: 17 August 2026**
1. About This Privacy Policy
ALL R CALLED is a registered South African Non-Profit Company committed to creating a safe, respectful and welcoming Christian community, particularly for LGBTQ+ Christians and those seeking affirming Christian community.
Your privacy matters to us. This Privacy Policy explains how **ALL R CALLED** collects, uses, stores, shares and protects personal information when you use:
– the ALL R CALLED website;
– the All R Called mobile app;
– your All R Called member account;
– member profiles and friendships;
– Community Discussions and replies;
– Prayer Requests;
– Community Polls;
– reactions and other community interactions;
– supporter memberships;
– contact, newsletter and content-submission forms;
– and our other online services.
For purposes of South Africa’s Protection of Personal Information Act, 4 of 2013 (“POPIA”), ALL R CALLED is the responsible party for personal information where we determine how and why that information is processed.
Some third-party service providers may process information independently or on our behalf, as described in this policy.
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2. Our Community and Sensitive Information
ALL R CALLED is a Christian community designed particularly for LGBTQ+ Christians.
As a result, information that members voluntarily provide may reveal or relate to matters that are personal or sensitive, including:
– Christian faith, beliefs, church background or religious tradition;
– sexual orientation, identity or personal experiences;
– testimony and faith journey;
– prayer needs and personal circumstances;
– health, relationships or family circumstances;
– and other personal information voluntarily included in profiles, Prayer Requests, Discussions, replies or other community contributions.
Some of this information may qualify as special or sensitive personal information under applicable privacy law.
You are never required to disclose more information in optional profile fields, Community Discussions or Prayer Requests than you are comfortable sharing.
Please consider carefully what you choose to share with other members.
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3. Information We Collect
3.1 Account and Registration Information
When you apply for or create an All R Called account, we may process information including:
– username;
– display name;
– first and last name;
– email address;
– password or authentication credentials in protected form;
– date of birth or age confirmation;
– orientation information voluntarily provided during registration;
– reason for joining;
– acceptance of the Community Guidelines and Privacy Policy;
– confirmation that you meet the minimum age requirement;
– account status and verification information;
– registration date;
– and related account records.
Passwords are not intended to be stored by us in readable plain text.
3.2 Member Profile Information
Members may choose to provide profile information including:
– profile photograph;
– introduction or “Who am I?” description;
– country;
– city or region;
– age range;
– preferred pronouns;
– languages spoken;
– occupation;
– church, Christian tradition or church background;
– testimony or how you came to know Jesus;
– what God has recently been teaching you;
– favourite Bible verse;
– interests and hobbies;
– ministry interests;
– community interests;
– and areas you are open to connecting with others about.
Some profile fields may be visible to approved members, some may be visible only to friends, and some information may remain private or be used only for account administration.
The app applies the relevant profile-visibility settings.
3.3 Friendships and Community Connections
When you use friendship features, we may process information such as:
– friend requests;
– accepted friendships;
– cancelled or declined requests;
– friendship status;
– and relevant dates and times.
This information is used to provide community connection features and determine access to friends-only profile information and other friends-only content.
3.4 Community Discussions, Replies and Reactions
When you participate in Community Discussions, we may process:
– discussion titles;
– discussion content;
– replies;
– reactions;
– authorship;
– dates and times;
– moderation status;
– and associated reports or moderation actions.
Content you intentionally post to Community Discussions is intended to be visible to members who are permitted to access that area of the community.
3.5 Prayer Requests
When you create or interact with Prayer Requests, we may process:
– the title and content of the Prayer Request;
– its privacy setting;
– whether it is open, answered or closed;
– answered-prayer updates;
– authorship;
– “I Prayed” interactions;
– reports;
– and moderation information.
Depending on the privacy option you select, a Prayer Request may be visible to the wider community, limited to friends, or displayed anonymously to other members.
**Anonymous does not mean anonymous to ALL R CALLED administrators.**
We may retain the identity of the member who submitted an anonymous Prayer Request so that we can operate the service, prevent abuse, investigate reports and protect community safety.
3.6 Community Polls
When you participate in Community Polls, we may record:
– the poll in which you participated;
– the option you selected;
– your member account identifier;
– and the date or time of participation.
We use this information to prevent duplicate voting and calculate poll results.
Your individual vote is not intended to be displayed publicly to other members unless a particular poll clearly states otherwise.
3.7 Reports, Blocks and Moderation
To protect members and enforce our Community Guidelines, we may process:
– profiles or content that have been reported;
– the member submitting a report;
– the reason for a report;
– additional report details;
– blocked-member relationships;
– warnings;
– suspensions;
– content moderation actions;
– moderation reasons;
– resolution notes;
– and administrative audit records.
Blocking and reporting information is generally operational and is not displayed publicly to other members except where necessary to communicate an action or outcome.
3.8 Badges and Member Recognition
We may process information about community milestones and badges, including:
– badges earned through participation;
– dates on which badges were awarded;
– badges manually awarded by administrators;
– recognition notes;
– and current supporter recognition.
Badges displayed on a member’s profile are visible to people who can view that profile.
We do not publicly display private underlying activity simply because it contributed towards a badge.
3.9 Notifications and Device Information
If you enable push notifications, we may process technical information required to deliver and manage them, including:
– push-notification tokens;
– app or device installation identifiers;
– device platform;
– notification preferences;
– notification delivery information;
– and notification interaction information needed to open relevant app content.
Push-notification infrastructure may involve services such as Expo, Google Firebase Cloud Messaging and Apple Push Notification Service, depending on your device and platform.
You can manage notification permissions through your device and through supported notification preferences within the app.
3.10 Website Information
When you use the ALL R CALLED website, we may process information including:
– contact-form submissions;
– names and email addresses voluntarily provided;
– messages and enquiries;
– newsletter subscription information;
– blog posts, testimonies, stories, photographs or other material submitted for possible publication;
– membership and supporter-account information;
– website account activity;
– comments, likes, dislikes or similar engagement where those features are enabled;
– page-view and website-usage information;
– IP address and technical server logs;
– browser and device information;
– information generated by website-security systems;
– cookies and similar technologies;
– and analytics information collected through Google Analytics.
Some website forms and submissions are processed and stored within our WordPress website.
Information intentionally submitted to external services, such as a Mailchimp newsletter signup, may also be processed by that service according to its own privacy practices.
3.11 User-Submitted Content
If you submit an article, testimony, story, image or other content for possible publication on the ALL R CALLED website, we may retain the submitted content together with information associated with the submission, such as your name, email address, authorship information, media and submission date.
Submitted content may contain information that is personal or sensitive. Please avoid including information about another person unless you have an appropriate basis or permission to do so.
If your content is published, information intended to identify you as the author may become publicly visible where this forms part of the agreed publication.
3.12 Supporter and Membership Information
If you financially support ALL R CALLED through one of our supporter membership levels, we may process information necessary to manage that relationship, including:
– membership level;
– membership status;
– membership start date;
– renewal information;
– cancellation or expiry information;
– associated membership or order records;
– payment status;
– and information required to reconcile supporter status.
We use Paid Memberships Pro on our website to manage supporter memberships.
The All R Called mobile app does not itself collect your bank-card credentials for these supporter payments.
3.13 Payment Processing
Financial contributions and recurring supporter payments are processed through our website using PayFast and related payment infrastructure.
When completing a payment, information required for the transaction may be supplied directly to PayFast or other payment-service participants.
ALL R CALLED may receive information such as:
– payment confirmation;
– membership status;
– transaction references;
– payment status;
– and related administrative information needed to manage your support.
We do not need your full card credentials in the mobile app to recognise you as an active supporter.
PayFast processes payment information according to its own terms and privacy practices.
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4. How We Use Personal Information
We may process personal information where reasonably necessary to:
– create, verify and administer member accounts;
– determine membership eligibility;
– provide member profiles and privacy controls;
– operate friendships and community connections;
– provide Community Discussions, Prayer Requests, Community Polls, reactions and other community features;
– provide personalised information relevant to your account;
– send service, community and push notifications according to applicable settings;
– respond to enquiries and support requests;
– administer supporter memberships;
– recognise active supporters and member achievements;
– manage newsletter subscriptions;
– publish content submitted for publication where appropriate;
– understand how our website and services are used;
– maintain and improve our services;
– enforce the Community Guidelines;
– investigate reports;
– prevent harassment, abuse, spam, fraud and misuse;
– issue warnings or suspensions where necessary;
– maintain moderation and administrative records;
– maintain the reliability and security of our website, app and services;
– comply with legal and regulatory obligations;
– and protect the rights, safety and legitimate interests of ALL R CALLED, our members and others.
Where applicable, processing may be based on your consent, the service or relationship you request from us, legal obligations, legitimate operational needs, or other grounds permitted under applicable law.
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5. Who Can See Your Information
Different information has different levels of visibility.
Other Members
Other approved members may see information intended for member visibility, including your display name, profile picture, selected profile fields, profile badges and content you post to community areas.
Friends
Accepted friends may receive access to profile fields or Prayer Requests that you have chosen to make friends-only.
Anonymous Prayer Requests
Where you choose Anonymous visibility, other members should not be shown your identity as the author through the ordinary Prayer Request interface.
Authorised ALL R CALLED administrators may still be able to identify the author for safety, moderation and service-administration purposes.
Administrators and Moderators
Authorised administrators and moderators may access information reasonably required to:
– review member accounts;
– investigate reports;
– moderate content;
– enforce Community Guidelines;
– respond to safety concerns;
– administer the service;
– and review audit records.
Administrative access does not mean that information may be used for unrelated purposes.
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6. Blocking
If you block another member, ALL R CALLED processes the relationship between the two accounts so that relevant interactions and access can be restricted.
We do not ordinarily disclose detailed blocking records to other members.
Blocking cannot guarantee that another person will never encounter information about you outside ALL R CALLED or through information independently shared by other people.
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7. When We Share Information
**We do not sell member personal information.**
We may disclose or make personal information available where reasonably necessary to:
– service providers that help us host, operate, secure or maintain our website and app;
– analytics and technical infrastructure providers;
– notification infrastructure providers;
– payment processors;
– email and newsletter service providers;
– technical support providers;
– professional advisers where appropriate;
– law-enforcement agencies, courts, regulators or other authorities where disclosure is lawfully required;
– protect a person from a serious safety risk where disclosure is justified and permitted by law;
– investigate fraud, abuse or misuse of our services;
– or comply with legal obligations.
We seek to limit information provided to service providers to what is reasonably necessary for the services they perform.
Some providers operate infrastructure outside South Africa. Where personal information is transferred internationally, we aim to handle those transfers in accordance with applicable data-protection requirements.
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8. Third-Party Services
ALL R CALLED uses third-party technologies and service providers to operate our website and mobile app. Which services process your information depends on the features you use.
PayFast
PayFast is used to process financial contributions and recurring supporter payments made through the ALL R CALLED website.
Payment information required for a transaction may be provided directly to PayFast.
PayFast processes information according to its own privacy and payment practices.
Paid Memberships Pro
We use Paid Memberships Pro within our WordPress website to manage supporter membership levels, membership status, orders and related supporter records.
Google Site Kit and Google Analytics
We use Site Kit by Google to connect our website with Google services.
**Google Analytics is active on the ALL R CALLED website.**
Google Analytics helps us understand how visitors find and use the website and may process information such as:
– pages visited;
– interactions with the website;
– approximate location derived from technical information;
– device and browser information;
– referral information;
– and other website-usage information.
Google may process this information according to its own privacy terms and data-processing arrangements.
Mailchimp
We use Mailchimp to manage voluntary newsletter subscriptions and email communications.
When you subscribe to our newsletter, information such as your email address and other information you voluntarily provide may be transferred to and processed by Mailchimp.
Newsletter subscription is separate from ordinary ALL R CALLED community membership.
WPForms
We use WPForms for certain website forms.
Information submitted through these forms may be stored within our WordPress website and may also be sent to designated ALL R CALLED email addresses, depending on how a particular form is configured.
Discord
Where ALL R CALLED uses its supporter-membership Discord integration, membership-related information may be used to grant, manage or remove access to connected Discord community features.
Connecting to or participating in an ALL R CALLED Discord community is optional.
If you choose to use Discord, Discord may process your account and usage information according to its own privacy practices.
Our website may provide a WhatsApp contact or chat feature.
If you choose to contact ALL R CALLED through WhatsApp, your communication and related account or technical information may also be processed through WhatsApp and its associated infrastructure according to its own privacy practices.
YouTube / Google
ALL R CALLED podcasts and videos may be embedded from or opened through YouTube.
When you view or interact with YouTube content, Google and YouTube may process technical, account, cookie or usage information according to their own privacy practices.
Expo
Expo is used as part of the technical infrastructure supporting the All R Called mobile app and push-notification functionality.
Google Firebase / Firebase Cloud Messaging
Google Firebase services are used in connection with Android push-notification delivery and related mobile-app infrastructure.
Apple Push Notification Service
Apple Push Notification Service may be used to deliver push notifications to supported Apple devices.
Hosting, Security and Technical Infrastructure
Our website, databases, API and mobile-app services depend on hosting, security, database, backup and related technical infrastructure.
These services may process technical information such as IP addresses, server requests, security events and logs where necessary to operate and protect our systems.
Third-party providers may process information in countries outside South Africa and may have their own privacy policies and legal responsibilities.
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9. Cookies, Google Analytics and Website Technologies
The ALL R CALLED website uses cookies, server logs and similar technologies for purposes including:
– operating essential website functionality;
– maintaining logged-in sessions;
– remembering settings;
– protecting the website against abuse and security threats;
– measuring page views and website engagement;
– understanding how visitors find and use the website;
– diagnosing errors and performance problems;
– and supporting embedded third-party services such as YouTube.
### Google Analytics
We use **Google Analytics through Site Kit by Google** to understand how visitors use our website.
Google Analytics may process information including:
– pages visited;
– interactions with pages;
– approximate location derived from technical information;
– device type;
– operating system;
– browser information;
– referral source;
– session and usage information;
– and other technical information relating to website use.
Google Analytics may use cookies or similar technologies where permitted.
Where applicable law requires consent before non-essential analytics cookies or similar technologies are used, we aim to obtain and respect that consent.
Other website features may record engagement information such as page views, likes or dislikes.
We do not use member profile information within the All R Called mobile app for behavioural advertising.
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10. Communications
We may send communications reasonably necessary to operate your account or the community, including:
– account verification;
– password or security communications;
– account-status notices;
– moderation warnings;
– replies or community activity;
– friend activity;
– Prayer Request activity;
– new Community Poll notifications;
– and important service announcements.
Some essential account, security, safety or administrative communications may be sent where necessary to operate your account.
Where we send optional promotional, fundraising or marketing communications, we aim to provide applicable choices and opt-out mechanisms as required by law.
10.1 Newsletter Subscriptions
Newsletter subscriptions are voluntary and separate from having an All R Called community account.
If you subscribe to our newsletter, we may provide information such as your email address and other information you voluntarily submit to Mailchimp so that newsletter communications can be delivered and managed.
You may unsubscribe from optional newsletter communications using the unsubscribe mechanism provided in an email or by contacting ALL R CALLED.
Mailchimp may process subscriber information according to its own privacy practices, including through infrastructure outside South Africa.
Where appropriate, we may use confirmation or consent mechanisms when collecting newsletter subscriptions.
Creating an All R Called community account does not automatically mean that you consent to receiving optional marketing or newsletter communications.
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11. Information Security
We take reasonable technical and organisational steps intended to protect personal information against:
– loss;
– misuse;
– unauthorised access;
– unauthorised disclosure;
– alteration;
– and destruction.
Our website and associated security infrastructure may process IP addresses, technical request information and security logs where necessary to protect the website, detect malicious activity and investigate security incidents.
No website, mobile app, server, database or internet transmission can be guaranteed to be completely secure.
Members also have a responsibility to:
– keep passwords confidential;
– secure devices used to access All R Called;
– avoid sharing authentication information;
– and exercise care when sharing sensitive information with other members.
If we become aware of a security compromise involving personal information, we will respond in accordance with applicable legal requirements.
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12. Data Retention
We retain information for as long as reasonably necessary for the purpose for which it was collected, to operate our services, protect the community and meet legal, financial, administrative or security requirements.
For example:
– account and profile information may be retained while your account is active;
– community content may remain while it forms part of active community discussions or records;
– moderation, report and audit information may need to be retained after content is removed or an account is closed where reasonably necessary for safety, accountability, dispute handling or legal obligations;
– supporter and transaction-related records may be retained as required for financial, tax, audit or legal purposes;
– newsletter information may be retained as needed to manage subscription and unsubscribe preferences;
– security records may be retained for an appropriate period to investigate or prevent abuse;
– and backups may retain information for a limited additional period according to backup cycles.
We aim not to keep identifiable personal information for longer than reasonably necessary.
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13. Account Closure and Deletion Requests
You may request that your All R Called account be closed or that eligible personal information be deleted.
Deletion may not always mean that every record can immediately be removed.
We may retain limited information where reasonably necessary to:
– comply with legal requirements;
– preserve financial or accounting records;
– maintain security and moderation records;
– prevent abuse or repeated circumvention of enforcement;
– resolve disputes;
– protect legal rights;
– or preserve information where retention is lawful and appropriate.
Where information cannot appropriately be deleted, we may consider whether it should instead be restricted, de-identified or otherwise protected.
To request account closure, access, correction or deletion, contact:
**info@allrcalled.co.za**
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14. Your Privacy Rights
Subject to applicable law, you may have rights to:
– ask whether ALL R CALLED holds personal information about you;
– request access to personal information we hold about you;
– ask us to correct inaccurate or incomplete personal information;
– request deletion or destruction of information where applicable;
– object to certain processing;
– withdraw consent where processing depends upon consent;
– request information about how your personal information has been processed;
– and lodge a complaint concerning the handling of your personal information.
We may need to verify your identity before acting on certain requests.
Some rights are subject to limitations or exceptions provided by applicable law.
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15. Information Regulator of South Africa
If you believe your personal information has been handled unlawfully and you are unable to resolve the matter with ALL R CALLED, you may have the right to lodge a complaint with the **Information Regulator of South Africa**.
Current contact details, complaint procedures and privacy-rights information are available through the Information Regulator’s official channels.
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16. Adults Only
All R Called member accounts are intended for people aged **18 years or older**.
We do not knowingly permit children under 18 to register as community members.
If we become aware that an account was created in breach of this requirement, we may close the account and take reasonable steps regarding associated personal information.
Our public website may be accessible to people who are not registered members, but community membership remains restricted to adults.
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17. International Members and Data Processing
ALL R CALLED is based in South Africa, but our community may include members and website visitors in other countries.
Personal information may therefore be processed in South Africa and, where necessary to provide our services, by technology providers operating in other countries.
Members outside South Africa may also have privacy rights under laws applicable in their country.
Where another privacy law applies to our processing, we aim to respond to applicable rights and obligations as required by law.
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18. Changes to This Privacy Policy
We may update this Privacy Policy when:
– our services change;
– new community features are introduced;
– our technology or service providers change;
– legal or regulatory requirements change;
– or we need to clarify how information is processed.
When material changes are made, we will update the version or effective date and may notify members where appropriate.
We encourage members to review this Privacy Policy periodically.
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19. Contact ALL R CALLED
The organisation responsible for the All R Called website and mobile app is:
**ALL R CALLED**
Registered Non-Profit Company
South Africa
For privacy questions, requests concerning your personal information, or privacy concerns, contact:
**Email: info@allrcalled.co.za**
Please include enough information for us to understand and respond to your request, but do not send passwords or unnecessary sensitive personal information by email.